Come be part of an innovative and exciting team focused on helping people connect with solutions offered at First Bank. We are looking for individuals that enjoys using technology to share information to help clients save time, save money, and explore new ways to conduct day-to-day banking. This role will support branches regionally, based on staff required daily to drive efficient branch operations.
The Traveling Banking Specialist role will focus on facilitating client support and ongoing utilization of our banking technology and client interaction within First Bank.
If you enjoy :
- helping people and providing exceptional service
- technology and have a knack for systems
- working in varied locations
This exciting new role is probably for you.
What You Will Be Doing
Provide Lobby Leadership and "choreograph" the interaction of the users. Engage clients as they enter the branch and learn about the purpose of their visitPersonalize the experience by introducing the technology to first-time Interactive ATM (commonly known as ITMs) usersEducate and introduce other digital solutions such as online bankingInstruct the user on how to initiate an Interactive Teller sessionEducate users on the benefits of the new technologyDiscuss capabilities and benefits of ITM / Virtual BankingAnswer questions about technology, services and branch transformationMobile banking and online account openingEffectively address concerns to move past client objectionsCommunicate feedback and issues to improve client experienceThis role may involve working from multiple retail branch locations on a rotation or in sequence based on technology rollout and schedulesRole may involve interacting with clients in drive-up locations (where applicable)Provide support and staffing assistance in the Midwest-Metro RegionService Orientation - Consistently demonstrates a "client first" attitude; ensures the client has a complete and satisfactory experience in terms of products / services rendered and questions / concerns addressed.
Communication - Conveys information clearly and concisely in written and verbal form; listens attentively to others and responds based on information received.
Optimism - Maintains a positive view of what is possible and encourages others to overcome obstacles that may arise.
Change Champion - Believes in and supports the vision for change and is a driving force behind change; promotes new ideas and works to remove obstacles.
High School diploma or equivalent.Minimum of 1 year in customer service; or equivalent experience.Possess a strong orientation towards servicing customers.Have access to a reliable means of moving between branch locations as required and can arrive when scheduled.Ability to communicate effectively to various audiencesMulti-lingual, a plusU.S. Military Veterans are encouraged to apply