Customer Care Representative

A company is looking for a Customer Care Representative.

Key Responsibilities

Respond to customer calls and emails with empathy and professionalism

Manage a high volume of inbound and outbound calls and support tickets efficiently

Guide customers through troubleshooting, website navigation, and product usage

Required Qualifications

1-3 years of experience in a customer care, support, or service role, preferably in the education or EdTech industry

Tech-savvy and comfortable working across multiple systems and platforms

Ability to manage multiple inquiries while remaining detail-oriented

Empathetic and patient with a natural ability to guide customers

Collaborative team player focused on providing a positive customer experience