Customer Quality Engineer

Job Description

Job Description

Company Description

About Sika

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description

Sika is looking for an experienced Quality Engineer to join it’s growing team. In Grandview for our Automotive and Industry team.

The Customer Quality Engineer at Sika will play a key role to ensure Injection Mold production efficiency through process design and development, and direct production support.

• Serve as customer representative for product issues (quality, deliveries and other customer requests).
• Lead and direct customer issues to closure, by gathering appropriate teams and problem solving using the tools such as 8Ds, 5Ps, DWDP, 5-Whys and other such documents, per customer requirements.
• Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers as well as at the Grandview plant level.
• Fulfills all new parts submission (PPAP) requirements.
• Provide on-site problem resolution at customer locations.
• Coordinate quarantine and containment actions at the customer locations and Grandview plant.
• Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and / or process changes.
• Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction.
• Develop, implement, and deploy methods of communication of customer performance.
• Champion continuous improvement efforts to assure continued customer satisfaction.
• Develop, coordinate, and implement projects to improve efficiency and decrease scrap.
• Provide leadership to attain Customer Quality Awards.

Qualifications

Preferred Skills

Additional Information

Perks & Benefits

401k with Generous Company Match

Bonuses

Medical, Dental, and Vision Benefits

Paid Parental Leave

Life Insurance

Disability Insurance

Paid time off, Paid holidays

Floating holidays + Paid Volunteer Time

Wellness / Fitness Reimbursements

Education Assistance

Professional Development Opportunities

Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.