Medical Billing & Collections Supervisor
At Rotech Healthcare Inc., were more than a medical equipment providerwere a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
We are seeking an experienced Medical Billing & Collections Supervisor. In this role you will be responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising the activities of the employees to ensure the efficient use of resources in accordance with billing & collections policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts receivable management.
- Aggressively manages all non-compliance in a timely, complete and professional manner
- Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits, and payer audits)
- Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
- Conducts employee counseling as needed for attendance, work performance, and policy violations
- Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
- Ensures communication with payer
- Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
- Gathers and analyzes information in order to provide recommendations on various issues
- Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
- Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
- Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
- Provides direction to billing staff and resolves problems in a timely and professional manner
- Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
- Responsible for the filing and maintenance of all reports as required by company policy and procedure
- Reviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a timely fashion
- Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approval
- Reviews applicable audits for completeness, unusual items and charges, and follows up on any discrepancies
- Run all applicable reports timely and delegates or distributes as required
- Performs other duties as required or assigned
Supervisory Responsibilities
Ensures billing staff are practicing safe work habits to ensure a safe work environmentManages all direct reports within their team by reviewing workflow; inquiring about issues, delegating workload, ensuring work is being completed, and communicating changes in requirementsManages difficult customer or employee situations; and responds promptly to customer or employee requestsEducation and Experience
High school diploma or equivalencyThree to five years of supervisory experience or prior work experience in a team oriented environment highly desiredA minimum of two years of experience in billing and collections is highly desiredKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)Employment is contingent upon a drug screening test and background investigationValid drivers license in state of residenceSkills
Ability to maintain confidentiality, as well as practice discretion and caution when handling sensitive informationAbility to multi-taskAbility to problem-solveAbility to self-motivateDeductive reasoning skillsInterprets instructions in a variety of communication mediumsSpeaks clearly and persuasively in positive or negative situations; listens and gains clarification; responds clearly and concisely to questionsTime-management skillsWrites clearly and informatively; presents numerical data effectively; able to read and interpret written informationPhysical Demands
Requires ability to work on the computer for long periods of timeAbility to speak and hear utilizing a telephoneAbility to walk, stand, and sit repetitively and for prolonged periodsCapable of lifting minimum of 10 lbs.Capable of viewing small printInfrequent overnight travel may be requiredMachines, Equipment and Technical Abilities
Microsoft applications, including but not limited to Word and ExcelInternet and Intranet navigation and researchEmail transmission and communicationFax transmissionCopier equipment12 key calculatorIMBS systemWork Environment
Office and call center environmentBenefits
Generous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunitiesMileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401k, HSA and FSA / Dependent Care FSAMedical, Prescription, Dental and VisionLife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations