Tailor / Seamstress, MaxMara Chicago Flagship

Essential Job Functions

• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues in a swift and effective manner that complies with company guidelines.
• Maintain the alterations room so that it is consistently clean and well-organized.
• Use all systems to manage the customer flow to deliver elevated client experience.
• Responsible for providing an exceptional client experience to multiple clients at one time.
• Proactively address customer concerns with confidence. Know when to escalate and partner with store management.
• Promote all alteration services and personalization options.
• Assists stylists in closing sales by consulting with customers regarding fit and customization.
• Greets and escorts all alterations customers to and from alterations appointments.
• Maintains quality control guidelines and inspects all garments altered / steamed / pressed to verify pristine condition before final delivery to customer.
• Responds promptly to all clients questions by providing product and service information.
• Builds long-term relationships with clients to meet and exceed customer satisfaction and loyalty.
• Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.

Physical Demands

Requirements

Max Mara is an Equal Opportunity Employer. M / F / D / V