Assigner / Dispatcher

Workforce Manager

Way of Work : Onsite 5 days per week

Reporting Location : Columbus, OH Arena District

Job Summary

Assigns daily scheduled work orders to ensure the attainment of safety, reliability, and compliance goals. Optimizes workforce to ensure the timely response to field operations and other Distribution Operations' customers.

Essential Functions

• Serviceable communication with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply
• Efficient distribution of workload that is efficiently prioritized to all field employees for the achievement goals and objectives
• Managed workforce level to ensure timely completion of all daily assignments
• Exceptional response time to emergency calls and facility locates
• Effective data-gathering, order distribution and communication
• Assigns the activities of all field employees for all field work based upon workload requests and manpower availability.
• Prioritizes and assigns daily work orders to optimize utilization of resources.
• Monitors work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime.
• Assigns labor and equipment resources that will support the schedule.
• Coordinates the distribution of work to maximize operations effectiveness.
• Works with schedulers to ensure the appropriate prioritization and routing of daily work.
• Manages the backlog of undated and filler work that needs to get done.
• Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
• Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link.
• Consults with Schedulers to ensure the most efficient assignment of work.
• Coordinates with others, as appropriate (including outside parties utilities and internal resources / departments)
• Performs crew adjustments in MDSI based on resource constraints (e.g., employee call out) and notify supervisor of employee's off time.
• Performs other resource updates in MDSI, as necessary.
• Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints.
• Compliance with federal and state regulations
• Compliance with company policies as they relate to the processing of work orders
• Reschedules work (if needed) and ensures that customers are informed of the updated status.

Required Qualifications For Position

Preferred Additional Qualifications for Position

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives / convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team / Customers and external partners.

Respect the unique lived experiences within your Team / Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants : These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below :

Salary Range