Program Manager

Description :

JOB TITLE : Program Manager

DEPARTMENT : Program Management

REPORTING TO : Global Account Manager

PRIMARY FUNCTION OF POSITION :

This position is the primary point of contact to our customers and will be responsible for the management, performance, and understanding of the program needs and perceptions of the client. The position will manage business development / opportunities, ensure customer satisfaction and account profitability. This role must be an advocate for the customer but have the ability to provide solutions that support both the customer and the organization. Will resolve technical and commercial issues while promoting services and benefits to the customer. Must effectively lead, coordinate, and facilitate activities throughout the organization to satisfy customer expectations to attract follow-on business and achieve profitability goals.

DESCRIPTION OF DUTIES :

CUSTOMER PROGRAM MANAGEMENT

• Primary point of contact for all business information exchange for a specified list of Customers as assigned by the department head.
• Responsible for conducting quarterly customer business reviews with appropriate business team members.
• In charge of developing and coordinating schedules and programs with customers and cross functional departments to insure product quality and timely delivery.
• Directs the integration and implementation of customer requirements with the Libra business team. This team may be comprised of members from engineering, manufacturing, materials, quality, logistics and others.

BUSINESS MANAGEMENT

EDUCATION / EXPERIENCE REQUIRED :

SKILLS / EXPERIENCE PREFERRED :

WORK ENVIRONMENT :

PHYSICAL REQUIREMENTS :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Libra Industries is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Requirements :

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