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Field Service Engineer II
Field Service Engineer IIEmsar • Petersburg, VA, US
Field Service Engineer II

Field Service Engineer II

Emsar • Petersburg, VA, US
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Overview

Join to apply for the Field Service Engineer II role at Emsar

Equipment Management Service And Repair – EMSAR, Headquartered In Wilmington, Ohio, Is a Fast-growing National Technical Services Company Providing Maintenance, Repair And Installation Services To OEMs In The Healthcare, Laboratory, Self-Service Kiosk, And Critical Power Sectors. EMSAR's Customer-centric Model Enables The Company To Customize And Deliver The Highest Quality Solutions To Its Blue-chip And Emerging Client Base. EMSAR's Portfolio Of Services Includes

  • On-site technical field support, including maintenance & repair
  • FDA field change orders ("recalls")
  • Bench repair and remanufacturing
  • Installation
  • Call center
  • Contract manufacturing and logistics
  • FDA compliance and validation
  • Project management
  • Training and education

Responsibilities

  • Testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and / or other EMSAR and client equipment.
  • Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software / hardware upgrades on EMSAR supported equipment.
  • Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
  • Provide advanced level of engineer support and service work.
  • Responsible for customer satisfaction pertaining to services.
  • Responsible for following quality practices specified by EMSAR and product vendor
  • 25% of daily duties include managing / completing assigned work orders in EMSAR's Computerized Management System platform, Servicemax
  • Provides accurate and timely reporting of service status and escalations pertaining to services.
  • Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
  • Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks.
  • Promotes teamwork and cooperation between EMSAR associates and partner staff.
  • May serve as mentor to junior level field service associates.
  • May be assigned lead activities for field service operations.
  • Works regularly with the appropriate dispatcher for work assignments.
  • Maintains a safe work environment, follows safety instructions / training, and utilizes appropriate safety equipment.
  • Follows client quality requirements pertaining to services provided.
  • Supports and applies appropriate quality system processes.
  • Performs additional duties as needed and / or assigned by supervisor / manager

    • Discussion Of Personal Characteristics And "Fit"

  • Analytical : Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures
  • Technical competency : Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR supported equipment.
  • Technical skills : Proficient in the use field service tools and equipment. Able to optimize performance, troubleshoot, and repair equipment independently.
  • Advanced level technical skills.
  • Oral / Written communication : Excellent verbal and written communication skills.
  • Interpersonal skills : Effectively communicates that result in positive internal / external relationships.
  • Planning / organizing : Associate is able to prioritize and plan activities, uses time efficiently, and develops realistic action plans.
  • Relies on experience and judgment to plan and accomplish goals.
  • Familiar with a variety of the field's concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
  • Ability to exercise critical thinking regarding engineering support problems and solutions Works independently with limited to no direct supervision.

    • Minimum Education And Experience

  • High School diploma or equivalent and
  • 4-8 years' technical experience
  • Valid driver license and liability insurance
  • Ability to drive personal, fleet and / or rental vehicles
  • Associate degree or Trade school degree and
  • 2+ years technical or related experience
  • Valid driver license and liability insurance
  • Ability to drive personal, fleet and / or rental vehicles
  • Bachelor's degree in the related field and
  • 1+ year technical experience
  • Valid driver license and liability insurance
  • Ability to drive personal, fleet and / or rental vehicles

    • Work Environment And Physical Demands

  • Extensive periods of sitting at a computer terminal documenting services; extensive periods of standing and walking while performing services.
  • Frequent bending, squatting and stair climbing.
  • Use of both hands without restriction and manipulate small hand tools.
  • Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
  • Regional day and overnight travel required

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