Flank Speed Support

Flank Speed Support

Multiple On-site Locations Available :

Norfolk, VA

Mayport, FL

The NMCI / Flank Speed Support provides technical, administrative, and operational support for Navy Marine Corps Intranet (NMCI) and Flank Speed systems. This role ensures efficient seat management, device configuration, and software / hardware support to maintain overall IT system readiness and secure connectivity across supported users and facilities.

The specialist serves as a key liaison between end users, Information Technology management, and the NMCI Program Office, facilitating seamless IT operations, timely issue resolution, and effective lifecycle management of NMCI assets and accounts.

Job description :

Provide NMCI / Flank Speed end-user assistance, assist the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.

Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.

Develop project and program plans and milestones and participate in program reviews, status assessments, project and program planning, and project status reviews.

Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.

Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.

Provide hands on assistance for issues that do not require direct NMCI Help Desk support.

Configure laptops for remote access to support CNSL staff travel.

Maintain an accurate inventory of NMCI and government assets.

Provide end user support for NMCI hardware and software to include various Microsoft products.

Assist with printer and peripheral devices.

Qualifications required :

Associates or Bachelors degree in Information Technology, Computer Science, or a related discipline preferred.

Must possess or be eligible to obtain a DoD Secret Security Clearance.

Minimum 5 years of experience working with NMCI or equivalent enterprise-level network environments.

Demonstrated understanding of SECNAV M-5510 and SECNAVINST 5239.1 cybersecurity and information assurance policies.

Experience submitting Move / Add / Change (MAC) and account build-out requests.

Proven track record in help desk operations, user account management, and technical support functions.

Proficiency with NMCI / Flank Speed systems, Microsoft Office 365, Active Directory, and ticketing systems.

Knowledge of IT asset tracking systems and lifecycle management processes.

Familiarity with remote access configuration, hardware imaging, and network troubleshooting.

mPower, Inc. is an Equal Opportunity / Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

$68,000 - $92,000 a year

Compensation details : 68000 Yearly Salary

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