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B-Level Technician

B-Level Technician

Cisco Equipment Rentals LLCArtesia, NM, United States
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Department : Service

Reports To : Service Manager

Location : Artesia, New Mexico

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

Equipment Maintenance & Repairs

  • Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
  • Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.

Customer Support

  • Respond promptly to service requests at customer job sites.
  • Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
  • Ensure customer satisfaction by minimizing equipment downtime.

    • Documentation

  • Maintain accurate service records, including repair logs, parts used, and labor time.
  • Provide detailed feedback on equipment performance and potential issues to the Service Manager.

    • Safety and Compliance

  • Adhere to all safety protocols and guidelines when working on equipment and job sites.
  • Ensure compliance with company policies, local regulations, and industry standards.

    • Collaboration

  • Work closely with the service team to prioritize and schedule fieldwork.
  • Provide feedback on equipment usage and potential improvements to rental operations.

    • Qualifications

    Education :

  • High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.

    • Experience :

  • 2+ years of experience in heavy equipment maintenance and repair.
  • Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.

    • Technical Knowledge :

  • Strong understanding of hydraulic, electrical, and mechanical systems.
  • Proficiency with diagnostic tools and repair equipment.

    • Skills :

  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills to interact with customers and team members.
  • Ability to work independently and manage time effectively.

    • Licenses and Certifications :

  • Valid driver's license required; CDL preferred.
  • Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

    • Physical Requirements

  • Ability to work in outdoor environments, including inclement weather.
  • Capability to lift and move heavy parts and tools (up to 75 lbs.).
  • Willingness to travel within the assigned territory and occasionally work extended hours & overnight

    • What We Offer

  • Competitive hourly wages with opportunities for overtime.
  • Comprehensive benefits package, including health, dental, vision, and retirement plans.
  • Company-provided tools and equipment for fieldwork.
  • Ongoing training and development opportunities.

    • Join Our Team

    At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply.

    Must have a complete set of tools required for the job, including tools up to a 1 / 2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.

    PIf90862bc1e54-31181-37561491

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    Technician • Artesia, NM, United States

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