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Home Improvement Customer Service Representative (Flex opportunity)

Home Improvement Customer Service Representative (Flex opportunity)

Regions FinancialSalt Lake City, UT, US
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Home Improvement Financing Customer Service Representative

At Regions, the Home Improvement Financing Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

  • Provides telephone support for customers
  • Counsels customers regarding loan accounts
  • Documents conversations with customers and actions taken
  • Processes customer payments via phone
  • Performs customer account maintenance requests
  • Reviews and notes accounts for customer correspondence
  • Performs other assigned tasks when appropriate

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

  • High School Diploma or GED

    • Skills and Competencies

  • Ability to learn additional systems including, ServLoan and Unifi
  • Ability to multi-task and work in a fast-paced environment
  • Ability to remain calm and focused in stressful situations
  • Ability to work on a team
  • Basic Microsoft Office Suite skills
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail

    • Location Details

    Salt Lake City, Utah

    Equal Opportunity Employer / including Disabled / Veterans

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    Customer Service Representative • Salt Lake City, UT, US