Account Administrator

Job Description

Job Description

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST’s Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.

Job Summary : Responsible for responding to and / or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Location : Fort Wayne, IN - Onsite

Job Schedule : Monday - Friday 9 : 00am-6 : 00pm

Compensation : $17.00 per hour. This is a fixed rate of pay for the role and is not negotiable.

Benefits : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Essential Duties and Responsibilities :

• Scheduling appointments
• Responding to emails in the customer service shared email boxes
• Handle in and outbound phone calls from customers
• Transfer loads to billing / Checking for required PPW for billing
• Auditing service fail codes.
• Cover AM’s when on PTO
• Creating orders
• Handling customer issues / concerns.
• Reconcile edit error queue
• Location master file management – adding directions, hours, contact info, etc.
• Customer website management

Preferred Skills :

Did You Know?

The CRST Core Values : Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.