Director of Case Management

UWCCR Company Information :

Since 1923, United Way California Capital Region has worked to end poverty in Amador, El Dorado, Placer, Sacramento, and Yolo counties. We focus on helping kids succeed, supporting families, and strengthening schools. Our programs span early literacy, foster youth savings, housing, guaranteed income, free tax prep, and Community Schools serving 7,000 children. Honored by regional chambers and the Sacramento Business Journal, we believe strong families build thriving communities.

Anti-racism, Diversity, and Inclusion

UWCCR recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. Our Human Resources and Executive Team are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address racial inequities and disparities. We live these values by improving equity, diversity, and inclusion in recruitment, selection, and employment practices. We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities.

Job Summary

The Reentry Program Supervisor leads a short-term, high-intensity reentry program that rapidly stabilizes individuals returning from incarceration through housing navigation, intensive case management, coordinated warm handoffs, and structured performance monitoring. This role supervises case managers and housing staff, steers partnerships with CDCR / Parole, Probation, and community providers, and ensures delivery against program KPIs and reporting requirements.

Classification Specification

Under limited direction, Senior Managers contribute to the stated goals of UWCCR by serving as technical and / or operational experts in their field. They are expected to be individual contributors as well as leads on organizational initiatives. This level requires professional knowledge gained through substantial applicable work experience in the industry, to supplement functional knowledge, allowing the ability to address complex issues as they arise. Senior Managers possess a comprehensive understanding of how all capabilities of the organization can be accessed to leverage and connect other functional areas to address issues. Senior Managers are the first level of leadership potentially responsible for managing a small group of employees, outside contractors, or functional oversight of various internal / external customers. They operate with significant latitude for unreviewed actions and decisions and are expected to perform and complete tasks reasonably sufficiently. The level has an impact on the organization through joint influence over and shared responsibility with more senior management for planning of resources, budgets, and policies. Senior Managers have significant involvement and interaction with outside stakeholders.

Responsibilities

35% Staff Supervision & Performance Management

• Assign and balance caseloads; set clear expectations and productivity standards for case managers and housing navigators.
• Facilitate weekly case consultations and team huddles; reinforce Trauma-Informed Care, Motivational Interviewing, and Harm Reduction practices.
• Conduct regular 1 : 1s and field observations; deliver actionable feedback, coaching plans, and (when needed) performance improvement plans.
• Manage schedules, coverage, and PTO; ensure service continuity during staff absences.
• Lead recruitment, hiring, onboarding, and probationary reviews for new staff.
• Triage high-risk situations and approve service exceptions; coordinate with clinical providers and public safety as appropriate.
• Ensure safety plans are current; lead incident reporting and after-action reviews.
• Deliver onboarding and recurring skills refreshers; track completion of mandated trainings (e.g., TIC, MI, Harm Reduction, Fair Housing).
• Identify skill gaps and arrange targeted coaching or external training.

30% Program Operations & Housing Pipeline Oversight

20% Quality Assurance, Data & Compliance

regular QA / file audits and drive corrective action.

10% Partnerships & External Relations

5% Others Duties as Assigned

Required Education and Experience

Required Knowledge and Skills Knowledge

frameworks and Fair Housing.

Skills

motivation.

management.

partners.

actions.

proficiency with Microsoft 365 and HMIS / CRM platforms.

time-bound care plans, and create / oversee risk and safety plans.

Abilities

choice.

and ensure continuity at admission, transition, and discharge.

need participants over time.

Physical Requirements

Special Requirements

Possession of an appropriate California operator's license issued by the State Department of Motor Vehicles, and adequate automobile insurance; possession and maintenance of a good driving record (as evidenced by freedom from multiple or serious traffic violation for at least a two-year duration) that does not contribute to an increase in UWCCR insurance rates.

At-will Statement

This position is considered at-will. This means employment may be terminated at any time, with or without notice and with or without cause. Likewise, the company respects the right of employees to leave the company at any time, with or without notice and with or without cause.