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Call Center Agent - Days B

Call Center Agent - Days B

HALLCONLenexa, KS, US
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Call Center Agent

Position : Call Center Agent (In-Office, Day Shift B Schedule) Location : Lenexa, KS Pay : $16.50 Schedule : 5 : 00 AM - 5 : 00 PM Thursday, Friday, Saturday; alternate Wednesday

Company Overview : Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clientsincluding railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.

About the Role : We're seeking a reliable, detail-oriented Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

What You'll Do :

  • Coordinate and ensure timely coverage of driver trips
  • Monitor trip accuracy and provide support where needed
  • Escalate issues to field operations or customers when appropriate
  • Maintain up-to-date and accurate records in our internal systems
  • Communicate professionally with field management and other team members
  • Take on additional tasks as assigned

Why You'll Love Working Here :

  • Meaningful work that keeps essential industries moving
  • Supportive, responsive leadership and a collaborative team culture
  • Equipment provided and systems in place to help you succeed
  • Opportunity to grow within a stable, purpose-driven organization
  • High autonomy with clear expectations
  • Competitive pay and benefits in a casual, professional work setting

    • What We're Looking For :

  • Excellent attendance and reliabilityyour presence matters
  • Strong typing and 10-key skills
  • Solid phone communication and customer service abilities
  • Comfortable working in an office environment
  • High school diploma or equivalent
  • 6+ months of dispatch or customer service experience (preferred)

    • We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

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    Call Center Agent • Lenexa, KS, US