Regional Manager, Critical Facilities Environments

Regional Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Regional Facilities Manager is responsible for managing the assigned sites within the account owned and / or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The Regional Manager is responsible for all lines of business and third-party relationships with the assigned data centers and will also manage a team of Facility Management professionals that will report to this role. The key to success in this position is to be an open, transparent and consistent communicator to all stakeholders. You have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams' supporting operations.

The Regional Manager must ensure the highest level of professionalism while meeting the client's needs and achieve the goal of 100% uptime within critical and non-critical facilities. Being responsible for protecting and improving the value of the client's assets and ensuring that building engineering systems continue to perform their intended function is key-critical to the role.

Responsibilities

• Oversee the day-to-day operations of the data center campus and facilities within, including power distribution, cooling systems, fire suppression, security systems, and environmental controls. Ensure all critical systems are functioning optimally at all times.
• Track, monitor, report and drive best in class operational metrics, including meeting and / or exceeding client CPI thresholds. Ensure staff understands performance impacts.
• Develop and implement long-term facility strategies aligned with the organization's goals, ensuring the data center's capacity, efficiency, and resilience meet current and future needs. Evaluate emerging technologies and industry trends to drive innovation and optimize the facility.
• Develop, approve and implement a comprehensive maintenance program for the data center, including preventive maintenance schedules, equipment testing, and inspections. Coordinate with maintenance staff or contractors to execute maintenance activities with minimal impact on operations.
• Oversee and coordinate major facility projects, including expansions, relocations, equipment upgrades, and infrastructure improvements. Develop project plans, manage timelines, budgets, and resources, and ensure successful project execution while minimizing downtime and disruptions.
• Develop and maintain emergency response plans, including incident management and business continuity procedures. Conduct regular drills to test emergency procedures and ensure the team is prepared to respond effectively to any critical events.
• Identify potential risks and vulnerabilities within the data center facility and develop appropriate risk mitigation strategies. Establish and maintain robust business continuity plans, including disaster recovery procedures, to minimize downtime and ensure uninterrupted operations.
• Engage and manage relationships with vendors and service providers to ensure they deliver high-quality services and comply with contractual obligations. Coordinate maintenance contracts, repairs, and inspections.
• Implement and manage an effective environmental monitoring system in the data center. This may include temperature, humidity, power consumption, water detection, and other critical parameters. Monitor environmental alarms and take appropriate actions to rectify any issues.
• Continuously monitor and forecast the data center's power, cooling, and space requirements to ensure sufficient capacity to support current and future needs. Collaborate with stakeholders to plan and implement expansions or modifications to meet evolving demands.
• Ensure the data center facility meets all relevant regulatory requirements and industry standards. Maintain appropriate documentation and conduct regular audits to verify compliance.
• Conduct risk assessments to identify potential vulnerabilities and develop risk mitigation strategies. Implement appropriate security measures, disaster recovery plans, and physical access controls to protect critical infrastructure.
• Manage the campus data center's operational budget, ensuring cost-effective operations and adherence to financial targets. Monitor expenses, negotiate contracts, and identify opportunities for cost savings.
• Lead a team of facility operations staff, providing guidance, mentorship, and support. Foster a collaborative and high-performance culture, promoting professional development and succession planning within the team.
• Effectively communicate with various stakeholders, including senior management, clients, and internal departments, providing updates on facility operations, projects, and key initiatives. Develop and deliver presentations tailored to the audience's needs.
• Stay updated on emerging technologies and industry best practices related to data center facility management. Evaluate and implement new technologies to enhance efficiency, performance, security, and operational resilience.
• Performs additional job duties as requested.

Experience

Education & Experience

Language Skills

Other Skill and Abilities

Preferred Requirements

Physical Requirements

Customer Environment Description

A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. JLL serves the demanding customer and operates within a fast-paced environment, serving some of the largest companies in the world, operating 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.

JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown; we continue to support current locations and assist in establishing new sites across the United States.

We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Benefits

JLL recognizes the impact that the workplace can have