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Customer Service Representative

Customer Service Representative

NAUTA INSURANCE AGENCY INCWaukegan, IL, US
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Job Description

Job Description

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off

Benefits / Perks

  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry
  • Job Description

    We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

    Responsibilities

  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review policies
  • Collaborate with colleagues to provide comprehensive customer service
  • Qualifications

  • Excellent customer service skills
  • Highly organized with strong time management skills
  • Spanish speaking preferred
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    Customer Service Representative • Waukegan, IL, US