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Collision Repair Estimator

Collision Repair Estimator

CSN CollisionSchaumburg, IL, US
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Collision Repair Estimator

Location : Schaumburg, IL

Company : Collision Service Center

About Us : Collision Service Center is a family-owned and operated collision repair facility with a strong reputation for delivering quality service and customer care. Located in Schaumburg, IL, we take pride in our long-standing relationships with our customers, insurance partners, and the community. Our continued success is built on hiring professionals who value excellence, integrity, and a strong customer-first mindset.

We are currently seeking a Collision Repair Estimator who is experienced, detail-oriented, and passionate about providing outstanding customer service. If you're a motivated professional with estimating experience and a commitment to delivering a best-in-class customer experience, we’d love to hear from you. Relocation assistance is available for the right candidate.

Position Summary : As a Collision Repair Estimator, you will be the first point of contact for our customers and play a vital role in guiding them through the repair process. This role combines technical expertise in vehicle estimating with a proactive, empathetic, and communicative approach to customer service. You'll serve as the liaison between customers, insurance partners, and the repair team—ensuring a seamless and stress-free experience from start to finish.

Key Responsibilities :

Customer Service & Communication

  • Greet all customers in a warm, friendly, and professional manner
  • Listen actively and respond empathetically to customer concerns or questions
  • Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations
  • Maintain consistent communication with customers throughout the repair, providing updates and managing expectations
  • Build trust and rapport to enhance customer satisfaction and loyalty

Estimating & Repair Coordination

  • Accurately inspect and assess vehicle damage and prepare detailed repair estimates
  • Ensure all customer and vehicle information is thoroughly documented and updated in the system
  • Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements
  • Monitor the progress of repairs and keep all stakeholders informed
  • Offer value-added services when appropriate and educate customers on benefits
  • Administrative Duties

  • Maintain clear and accurate notes within the estimating and repair tracking systems
  • Follow up on parts orders, repair timelines, and insurance authorizations
  • Collaborate with the repair team to ensure timely and quality repairs
  • Join Our Team : If you are a customer-focused professional with estimating experience looking to work in a high-performing and supportive environment, apply today and help us continue to provide the exceptional service our customers have come to expect.

    Requirements

  • Prior experience as a collision estimator or in a related automotive / insurance claims role is required
  • Strong background in customer service within a collision repair environment preferred
  • Proficiency with estimating software (CCC ONE, Audatex, or similar systems)
  • Excellent communication, organizational, and interpersonal skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Detail-oriented with a commitment to quality and accuracy
  • Bilingual skills a plus
  • Benefits

  • Competitive flat-rate pay structure with production bonuses
  • Paid vacation and holidays
  • Health and dental insurance reimbursement available
  • Supportive, family-owned and operated team environment
  • Relocation assistance available for qualified candidates
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    Collision Estimator • Schaumburg, IL, US