GRP Administrator

DESCRIPTION

The GRP Administrator is responsible for administration and quality control of the Door to Door and Guaranteed Repair Program. Duties include evaluating demographic data such as Risk in Force and claim volume to determine the business need for third party service providers (body shops). They will be responsible for monitoring both the Door to Door- GRP Programs service and severity results through closed estimate and on-site statistical reviews. The Administrator is responsible for completing re-inspections, developing / reviewing management reports and communicating results to participating shops.

RESPONSIBILITIES

• Administer the Door-to-Door and Guaranteed Repair Program in accordance with procedures in GRP Manual.
• Address shop performance KPI’s including estimate accuracy, cycle time, and customer satisfaction.
• Analyze a variety of management reports to determine program compliance or opportunity areas and generate action plans, as necessary.
• Discuss reinspection / management report observations.
• Promptly report meaningful information clearly and concisely.
• Estimate vehicle damages.
• Reinspect vehicle repair estimates.
• Maximize use of the Door to Door and GRP shops within assigned territory.
• Ensure FRU and FCO associates are trained in utilization of the program.
• Handle and resolve customer complaints about service or work quality.
• Participate in catastrophe claim handling when requested. This may include traveling to other geographical areas, extended hours and up to a three week stay.
• Other duties as assigned.

QUALIFICATIONS

SALARY RANGE

The pay range for this position is $88,000 to $ 112,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A- / Excellent”.