Bicycle Technician (Mechanic) - FULL TIME - NAPLES

Job Description

Job Description

Summary

As a BICYCLE Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, in addition to supporting the sales floor with building bikes and sales. You’ll play an integral part of your teams’ success by utilizing your mechanical skills, your willingness to learn, and desire to only deliver the highest quality service work to all our customers. Because you’ll be speaking with customers to evaluate issues and recommend repairs, we value a genuine concern for our customers well-being and desire to solve their problems above everything else.

As a BICYCLE Technician, you drive store results by selling and completing service, building bikes to standard, and executing every job with speed and accuracy. You are accountable for generating service revenue, delivering quality work the first time, and producing consistent results that grow customer retention and profitability. In all matters, we live by our Values.

Do the right thing

Do the best you can

Show others we care

Be coachable

Duties

Production Performance

Work on servicing all bikes to maintain a timely turn-around on repairs while balancing the needs of the sales floor with bicycle assemblies and accessorizing.

Financial Performance

Be a backup to the Service Manager to work the service counter, interacting with customers while offering them everything they need to have the best experience on their bike(s) and with our company.

Operations Performance

Assist the team in maintaining the overall cleanliness and organization of both the Service Department and warehouse area where back-stock and service bikes are stored.

Facilitate transfer tasks as needed, keeping up to date on current policy and procedure.

Perform other job-related duties as assigned.

Requirements

100% Values Alignment — Do the Right Thing, Do the Best You Can, Show Others You Care, Be Coachable. No exceptions.

Hands-On Mechanical Background — Previous experience in technical or mechanical trades that transfer to bicycle service.

Strong Problem Solver — Takes ownership in finding solutions that keep work moving forward.

Clear Communicator — Delivers accurate, direct communication with customers and teammates.

Operates with Urgency — Works with speed and efficiency to maximize throughput and revenue.

Adaptable Under Pressure — Adjusts quickly to changing priorities and workload.

Schedule Flexibility— Available to work weekends, evenings, and peak seasons without resistance.

Growth-Oriented Learner — Continuously builds skills and knowledge to improve performance.

Consistently uphold all expectations outlined in the Trek Bikes Florida Non-Negotiable Standards document.

Model and uphold our company value in all actions and decisions.

Nice To Haves

Active Lifestyle / Fitness-Oriented— Participates in cycling or other endurance / fitness activities; naturally aligns with our customers and culture.

Bicycle Industry Experience — Brings direct knowledge of products, service standards, and customer expectations.

Proficiency with Ascend — Familiarity with our POS system to improve efficiency and accuracy.

Commitment to Personal Development — Actively engaged in growth through coaching or frameworks (e.g., Tony Robbins, Grant Cardone, Keith Cunningham, Ed Mylett, etc.), showing a mindset for continuous improvement. Proven Mechanical Aptitude — Demonstrates the ability to diagnose, repair, and assemble with precision.

High Attention to Detail — Produces quality work the first time; avoids costly rework.

Benefits

Health and happiness are at the core of our business, and that includes yours, too. We're constantly striving to improve our work environment and provide a premium benefit package.

We're proud to offer our full time and part time employees who work 30 hours per week the following benefit package after 60 days of employment :

Medical

Dental

Visions

401k (after 1 year)

AMAZING employee discount on bikes and accessories!

This position requires open availability and flexibility to work mornings, evenings, weekends, and holidays based on the needs of the business. Our season runs from November 1st through March 31st. To ensure that we meet our customers’ expectations during this busy time, we have implemented a vacation blackout period.Employees cannot schedule more than 3 days of PTO due to an expected increase in traffic.We understand that special circumstances may come up and we will do our best to accommodate our team.

About Us

We are Locally Owned and Family Operated since 2006

With 16 locations in Southeast and Southwest Florida, our exceptional team of cycling enthusiasts is here to serve all of your cycling needs. Whether you’re new to the sport or a lifelong cyclist, we’re here for you!

Since 2006, we've provided South Florida's cyclists warm, trustworthy service at our family-owned shops.From our first Trek concept store in Estero to our many locations today, our mission has remained the same : To transform lives, one bike at a time—and promote health, joy, and community while we're at it.

Our mission has helped us rank as one of America’s Best Bike Shops eight years running and become a top 10 Trek dealer in North America.

Join us as we transform lives one bike at a time. We can't wait to see where we go together.