Field Technician I

Job Description

Job Description

POSITION SUMMARY :

This position is responsible for performing on-site repairs, maintenance, installations, conversions and removals of Ainsworth products and associated equipment in casinos within the Americas territory.

Reports To : Field Service Manager

MAIN RESPONSIBILITIES :

• Provide telephone and / or on-site support to customers as needed.
• Performs all on-site service functions (installations, conversions, removals, service calls, etc.) on Ainsworth games and associated equipment within assigned territory.
• Reviews work orders and related manuals and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation or repair assignment.
• Performs preventative maintenance, installations, and upgrades on Ainsworth Class III products.
• Demonstrates excellent technical and troubleshooting skills to consistently achieve resolution and satisfaction.
• Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Completes and submits timely and accurate service tickets to facilitate issue tracking and invoicing.
• Maintains a positive image of Ainsworth within the industry by providing exceptional service to both internal and external customers.
• Escalates issues that cannot be directly resolved to service management for prompt resolution.
• Ensures all tools and equipment used are kept in proper, safe, and working condition.
• Maintains current knowledge of all Ainsworth game platforms.

JOB REQUIREMENTS :

REQUIRED SKILLS & KNOWLEDGE :