Sr. ServiceNow Developer / Architect (Coppell)

The ServiceNow

• Associate Director Application Support Engineering
• will be part of the Engineering & Ops team responsible for Application support of the ServiceNow instances with products ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Management, Twilio, Nuvolo, Flexera (Soft Asset Management Tool) and System Integrations
• Your Primary Responsibilities
• Manage a team of Application support engineers(onshore / offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform
• Lead all aspects of and help address production issues in a timely manner, including off hours and weekend as necessary
• Responsible for service level availability of production and non-production environments
• Collaborate with onshore / offshore team environment across US / India time zones
• NOTE : The Primary Responsibilities of this role are not limited to the details above.
• Qualifications :
• Bachelors or Masters in Computer Science or equivalent
• Talents Needed for Success :
• At least 12+. of experience in IT management with focus on IT Applications operations
• Excellent understanding of ServiceNow platform architecture, and standard processes
• Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
• Understanding of third-party integrations
• Certifications : ServiceNow System Administrator (CSA)
• Highly experienced with partner communication, knowledge of compliance standards, and handling audit activities
• Adept in balancing multiple competing priorities and project deliverables
• Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences
• ServiceNow Development; AI / ML capabilities will be desirable
• Additional certifications on the following will be desirable : Application Development (CAD); ServiceNow Implementation Specialist (CIS) Discovery, CMDB; ITIL

Job Types : Full-time, Contract

Pay : $150,000.00 - $165,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Ability to Commute :

Coppell, TX 75019 (Required)

Ability to Relocate :

Coppell, TX 75019 : Relocate before starting work (Required)

Work Location : Hybrid remote in Coppell, TX 75019

by Jobble