Medical Administrative Assistant

Pacific Skin Institute is seeking a motivated candidate with a team-centered attitude! We are looking for a Medical Administrative Assistant for our Sacramento Administrative Office. The ideal candidate has a passion for customer service, helping people obtain the services they need, and ensuring patients feel comfortable when seeing a doctor.

Office Hours : 7 : 00 AM - 6 : 00 PM; shifts vary from Monday to Friday : 7 : 00 AM - 4 : 00 PM, 8 : 00 AM - 5 : 00 PM, or 9 : 00 AM - 6 : 00 PM.

This is a Health Administration position and does not involve face-to-face contact with patients. All communication with patients and providers is conducted over the phone or through our electronic medical records system (Epic) from our Administrative office.

• Answer the phone professionally and courteously, providing exemplary customer service.
• Schedule all appointments and ensure all necessary clinical information is collected for efficient workflow.
• Coordinate patient care and support clinical staff by responding to incoming calls from patients across four clinic locations.
• Communicate with provider teams to ensure timely access to care.
• Provide accurate patient information for departmental viewing and maintain open communication to ensure quality care.
• Schedule new and returning patient appointments and procedures.
• Assist in processing incoming patient referrals and faxes.
• Communicate heavily with patients and providers via telephone and EMR messaging, accounting for about 75% of daily communication.
• Utilize waitlist and call-back lists to fill provider schedules.
• Answer approximately 70 patient phone calls daily.

Preferred : Spanish speaking proficiency.

Benefits include :

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