Patient Services -Front Desk / Pod CLerk

The overall goal for a Front Desk / Pod Clerk position within Springfield Family Physicians is welcoming patients into our clinic and making them feel comfortable, safe, and cared for. The front desk is the first encounter a patient has when walking through the doors, so it is essential that staff is always on task, friendly and helpful.

• Primary responsibilities / everyday tasks :
• While in the "check-in" process, making sure to verify all patient information necessary; i.e. phone number, address, emergency contact, insurance information, paperwork needed etc.
• Taking patient co-pays; verifying the co-pay amount listed on their insurance card, posting the payment, selecting payment method (cash, card, or check) in the patients chart, and printing a receipt for our file, and for theirs. ( for card payments, it will ask for a signature for payment authorization)
• Scanning the office to make sure the lobby area is clean and tidy at all times
• Being responsible for your own locked cash drawer, and at the end of each day running your daily report to make sure all payments were posted, and correct
• Greeting all patients as they walk in, in a kind and welcoming manner
• Knowing how to help a patient who walks in, regardless of their request
• Verifying insurance eligibility
• Handling un-happy / un-pleasant patients professionally and respectfully, always representing Springfield Family Physicians as you do so
• Knowing how to schedule appointments face-to-face, and over the phone in a timely and quality manner.
• Being aware of adjustments to providers' schedules (i.e. vacations, days off, sick days, shift switching, Saturdays etc.)
• Managing requests for double books, add on's, etc.
• Schedule adjustments and fine tuning : rescheduling patient appointments as needed : reviewing the day, and continuing to do so throughout the day so no preventable mistakes are missed
• Knowing individual providers' specific appointment time scales, preferences, days off, what they are and aren't able to do / preform
• Having correct knowledge of all Springfield Family Physicians clinic locations; addresses, phone numbers, hours of operation, staff onsite etc.
• Additional tasks :
• Working with your coworkers to ensure smooth communication throughout
• Having knowledge of where all staff is located, and how to reach them if necessary
• Always thinking ahead if you have any down time. Think of things you can do to help yourself. e. fill printers with paper, organize the lobby, tidy up your desk area etc.
• Scanning completed paperwork in-to patients charts
• Answering incoming calls when the operator may be over-flowed with calls
• Assisting in other departments due to illness, vacation, staff shortage etc.
• Ability to perform other duties or projects as requested by management

Skills needed :

Knowledge and demonstration of HIPAA rules & regulations

Physical requirements :