Community Manager Job at Medium in Bellingham

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior : Respect, Grit, Collaboration, Stewardship, and Boldness.

As a Community Manager, you will maintain a best-in-class, customer-centric, culture while delivering an exceptional employee experience. Your responsibilities will include but are not limited to, achieving operational excellence by managing net operating income, occupancy, collections, and home sales. The time allocation mentioned below may vary depending on the community’s needs. Annual or semi-annual travel may be required for this role.

Responsibilities

• Team Management and Leadership (~30% of time)
• Cultivate employee satisfaction within your community
• Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales
• Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence
• Demonstrate Havenpark’s core values through interactions with staff and residents
• Communicate with team members at all levels (i.e., maintenance, sales and leasing agents, field leadership team, home office staff, etc.) regularly to align company priorities and goals
• Ensure the community complies with federal and state laws, as well as Fair Housing Standards
• Resident Relations and Retention (~25% of time)
• Cultivate resident satisfaction within your community
• Address resident issues with urgency and care
• Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year
• Maintain resident ledgers and generate monthly bills
• Ensure all work orders are completed within 48 hours of receipt
• Sales and Leasing (~25% of time)
• Lead community marketing efforts to attract potential residents
• Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics
• Maintain occupancy goals of rental homes and oversee the sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time)
• Track and maintain a positive NOI for your community
• Ensure successful expense management through close oversight of vendors, suppliers, and employees
• Collections (~5% of time)
• Ensure all rent is billed accurately and collected on-time
• Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Curb Appeal (~5% of time)
• Ensure community equipment and amenities meet safety regulations
• Provide a safe and beautiful place for residents to call home by ensuring resident’s homesites and common areas are kept to Havenpark’s standards
• Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies

Qualifications

$60,000 - $81,000 a year

Total earnings are composed of :

$60,000-$70,000 base salary

$2,500 quarterly bonus potential

$1,000 quarterly community certification potential

We offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.

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