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Customer Service Representative

Customer Service Representative

Ursitti Enterprises LLCMerrillville, IN, US
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Job Description

Job Description

Duties include :

  • Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to insure that appropriate changes were made to resolve customers’ problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Qualifications / Requirements :

Excellent Written and Verbal Communication Skills

Strong Analysis and Judgment Skills

Work Well in a Team Environment

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Customer Service Representative • Merrillville, IN, US