MSP Program lead

Program Roadmap Delivery

• Execute phased roadmap :
• Aug–Sep 2025 : Onboarding & assessment, stakeholder mapping, dashboards
• Q4 2025 : Stabilization, optimization, and supplier reviews
• Early 2026 : Transition to steady-state ownership with Client internal teams
• Operational Stabilization
• Drive resolution of onboarding and access delays (contractors, suppliers, cost centers, provisioning).
• Lead workflow optimization efforts, including proxy / delegate framework and reduction of manual reconciliations.
• Partner with Finance to enable accurate and visible reporting and prevent billing / reconciliation errors.

Operational Excellence

• Implement proxy / delegate frameworks and improved workflow design to eliminate bottlenecks.
• Ensure data accuracy and integrity across Oracle, Beeline, and client reporting.
• Drive continuous improvement initiatives with MSP to optimize VMS functionality and supplier performance.
• Supplier & Stakeholder Management (In partnership with client PMO Procurement Lead)
• Oversee supplier compliance, scorecards, and performance reviews.
• Partner with Procurement to consolidate and optimize supplier base.
• Ensure consistent engagement of Hiring Managers, Coaches, PCBPs, and Finance in processes.
• Change Management & Communication (In partnership with client PMO P&C Lead)
• Oversee program communications, training updates, and stakeholder engagement routines.
• Reinforce unified communication channels and ensure client! teams and brands remain aligned.

Qualifications & Experience

• Proven experience leading enterprise-wide workforce or vendor management programs (MSP / VMS experience preferred).
• Deep knowledge of program governance, supplier management, and contingent workforce models.
• Strong ability to navigate ERP / VMS / HR systems (Oracle, Beeline, or similar).
• Skilled at cross-functional stakeholder engagement (P&C / HR, Procurement, Finance, IT, Legal, Business Units).
• Track record of driving operational stabilization in high-change, complex, matrixed environments.
• Excellent communication, change management, and leadership capabilities.
• Success Measures
• All client ARL contractors and suppliers onboarded and visible in Beeline by end of Jan 2026.
• Governance structure in place with functioning Steering Committee, Operational Reviews, and Supplier Reviews.
• Documented playbook for program governance, workflows, and stakeholder engagement delivered by end of assignment to enable seamless handover.
• Reduction in onboarding cycle times and manual reconciliations.
• Full visibility of spend through Beeline reporting.
• Client dashboard launched and actively used by client leadership, with clear visibility into contractor headcount, spend, supplier scorecards, and KPIs.
• Increased stakeholder adoption and confidence in Client.
• Transition to a steady-state governance and ownership model by Q1 2026.