Manager, Licensing Operations

Description

POSITION DESCRIPTION :

The Manager, Licensing Operations, will serve as an integral part of the team performing case management duties within the team. The successful candidate will be responsible for managing and organizing cases as well as communicating updates and needs to other teams to allow for accountability and to pursue a strategy for case resolution.   This role requires an individual with applicable management experience, excellent communication skills, and the ability to work efficiently in a dynamic, compliance-driven environment.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with an in-office schedule that is set at the direct manager’s discretion in accordance with the company policies and procedures.

RESPONSIBILITIES

• Key Task Management :
• Licensing : Oversee and track the progress of submitted licenses, ensuring timely and accurate updates; Track budget submission
• File state annual reports and renewals
• Manage state direct licensing examinations
• Cross-Team Accountability : Coordinate with internal stakeholders to ensure the required actions are completed promptly.
• Escalation Handling : Identify escalated cases, follow established protocols, and collaborate with the legal team to determine the next steps.
• Stakeholder Communication : Engage with diverse internal and external clients to ensure excellence in complaint resolution, compliance, documentation, and customer experience.
• Regulatory Compliance : Investigate, analyze, and resolve issues identified during annual state regulatory examinations, which may involve significant financial impacts, fraud, or misrepresentation.
• Internal Collaboration : Partner with internal staff, departments, and managers to resolve issues efficiently.
• Team Leadership : Proactively mentor and coach junior team members to achieve shared business objectives.
• Physical Mail Management : Ensure timely completion of physical mail processes to meet regulatory forwarding requirements.
• Performance Standards : Meet deadlines while maintaining high-quality work, particularly with complex and sensitive customer information.
• Meetings and Audits : Actively participate in departmental meetings, trainings, and audits as required.
• Case Oversight : Address inquiries and manage both existing and new cases, escalating issues to leadership when necessary to ensure compliance.

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity   (F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility   (F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

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