Customer Care Associate

Customer Care Associate

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

When you join our team, you become part of the General RV family. It's more than a job it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!

We are looking for a Customer Care Associate to join our team!

Responsibilities

• Provide exceptional customer service for both internal and external customers seeking information or assistance.
• Collaborate with Sales, Parts and Service departments to assist with resolving outstanding customer issues that may negatively impact the overall customer relationship.
• Responds to inquiries, and performs internal and external customer follow-up as needed.
• Document all customer interactions and maintain performance standards, including effectiveness, efficiency, and quality.
• Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of Listen360, a customer engagement software that analyzes customer engagement and feedback.
• Performs other duties as assigned.

Qualifications

COMPENSATION : $16 - $17 PER HOUR

KEY CHARACTER TRAITS

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.