IT Support Specialist

DCI Donor Services is looking for a dynamic and enthusiastic team member to join us to save lives. Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work. We are currently seeking an IT Support Specialist . The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Sacramento, CA.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement / tissue recovery organizations : New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing our resources and expertise, we strive to make a difference in the lives of those we serve.

Key Responsibilities

• Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions.
• Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution.
• Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Regularly reviews and refines troubleshooting practices by analyzing trends and areas for improvement.
• Performs other duties as assigned.

Ideal Candidate

Installing, configuring, and troubleshooting Windows operating systems

What We Offer

New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

DCIDS is an EOE / AA employer M / F / Vet / Disability.

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