Senior Escalations Engineer

Job Description

Job Description

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?

Senior Escalations Engineer

Undertake variety of critical technical responsibilities; address complex customer issues; use Autodidact; perform optical networking (ECI, DWDM, SDH); work on cloud environments (Azure, AWS, GCP), K8S (deployment, troubleshooting); use supported platforms for k8s (Vanilla k8s, rancher, openshift, GKE; research root cause of problems; reproduce problems in customer look-a-like clusters; apply / test code fixes to product components; work with release manager to replicate solution to maintenance releases; train QA group members; serve as technical expert in management of Redis' data version control system during products / features implementation; address highly complex customer scenarios for distributed high-performance systems; analyze customers' issues in complex scenarios for Redis' cluster / cloud environments; review dozens of log files on different servers; understand events that caused malfunctions; update customers' tickets with detailed root-cause analyses of problems (chain of actions / root causes); reproduce issues; replicate customers' environments; use automated tools for simulations; build setup technically similar to customers' environments; reproduce problems; create workaround solutions to address issues; test issues in replicated environments; apply solutions to customer environment; examine relevant code to identify / investigate / address bugs; identify component code in Redis' Cluster Code that triggered problem; suggest code fix / approve fixes with developers; apply fixes to code; test code fixes to solve issues; work with release manager; replicate problems' solutions to release branches based on product decisions; check solutions in each branch to verify no additional problems were caused; and share issues / solutions with peers to enhance testing around features. This is a telecommuting position with remote benefit from various unanticipated locations throughout the U.S.

Job Requirements :

Bachelor's degree in Computer Science, Computer Engineering, or equivalent

• , plus 2 years experience to include using Autodidact; performing optical networking (ECI, DWDM, SDH); working on cloud environments (Azure, AWS, GCP), K8S (deployment, troubleshooting); and using supported platforms for k8s (Vanilla k8s, rancher, openshift, GKE), or alternatively, 6 years experience to include the same. (
• Employer accepts experience in lieu of degree. For each year not completed towards the degree requirement, one year of experience can be substituted). This is a telecommuting position with remote benefit from various unanticipated locations throughout the U.S.

Salary range from $206,315 to $238,000 per year.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and / or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.