Workforce Management (WFM) Specialist

Job Title : Workforce Management (WFM) Specialist

Department : Clinical

Location : Remote

Summary :

We are seeking a proactive and detail-oriented Workforce Management (WFM) Specialist to lead our scheduling efforts. In this role, you will be responsible for overseeing the entire scheduling process, ensuring that staffing levels are optimized to meet Service Level Agreements (SLAs) for our clients.

You will act as a strategic partner to both leadership and our clinical staff, engaging directly with nurses to create schedules that meet both business demands and individual needs. You will play a key role in the onboarding process for new hires and will be responsible for maintaining accurate and up-to-date scheduling resources. The ideal candidate will focus on balancing operational efficiency with employee satisfaction.

Responsibilities :

• Monitor real-time performance and historical data to develop and recommend strategic scheduling adjustments needed to consistently meet or exceed Service Level Agreements (SLAs).
• Collaborate with HR and recruiting to align hiring pipelines with forecasted demand to ensure optimal staffing for future needs.
• Meet directly with nurses to collaboratively adjust schedules, ensuring the final schedule works for both the individual and the company's needs.
• Participate in the interview process to assess needs and work with new hires to develop and assign their initial schedule.
• Oversee the creation and management of all employee schedules, and monitor schedule adherence and real-time performance to address any variances.
• Coordinate closely with operations and leadership teams to ensure proper staffing coverage across all shifts and to plan for seasonal trends or special events.
• Identify opportunities to improve scheduling efficiency and recommend process enhancements to the team.
• Maintain and keep the scheduling guide up-to-date to be sent to applicants in advance of their schedule selection.

Qualifications :

Preferred Qualifications :

Part-Time Benefits :

Full-Time Benefits (All of the above plus) :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

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