Eligibility Technician C Training Team Lead Worker

Eligibility Technician C Training Team Lead Worker

Boulder County Human Services Department is seeking to hire an Eligibility Technician C Training Team Lead Worker. As a Lead Worker you'll be the subject matter expert in interpreting policy and processing cases, mentoring and coaching new eligibility technicians, and liaising between various teams. You will work with cohorts of brand-new Eligibility Technicians by providing team support, answering questions around policy, processing case reviews, providing mentorship and back up management to the Trainer, and continually looking at current processes and providing feedback on areas where processes can be improved.

We are seeking someone who enjoys working with others, has strong communication and project management skills and has shown success in mentoring and coaching employees with a can-do, humble and approachable style. We value individuals with sound decision making skills, those who take ownership of their mistakes, adapt when challenges arise, maintain a positive attitude, and demonstrate patience at all times. A commitment to going above and beyond for our residents and fellow employees and is dedicated to fostering a supportive, team-oriented environment.

This is a full-time, benefited position that will work Monday - Friday 8 : 00am - 4 : 30pm. This position will work remotely and out of 515 Coffman St., Longmont, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime). Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Hiring Salary Range : $59,592.00 - $72,654.00 Annually.

Tentative Hiring Timeline :

• Phone Screening : Week of October 27th
• First Round Interviews : Week of November 10th
• Second Round Interviews : Week of November 17th
• Reference Check : Week of November 17th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month. Boulder County offers bountiful benefits, including pension contributions. Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

Required Qualifications

PLEASE NOTE : When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE : Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of a high school graduation or equivalent and four (four) years of experience working with the public and providing familiarity with public assistance programs including one year as an Eligibility Technician. Additional related education may count towards required experience.

BACKGROUND CHECK : A job offer is contingent on passing a background investigation.

Supplemental Information

PREFERRED QUALIFICATIONS :

KNOWLEDGE, SKILLS, & ABILITIES :

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.