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Customer Service Guide

Customer Service Guide

VirtualVocationsBaltimore, Maryland, United States
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A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

Handle client and member calls accurately and in a timely manner

Provide excellent customer service by answering questions regarding claims and coverage

Document calls thoroughly and maintain professionalism throughout interactions

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or progress towards a degree is preferred

Experience with multiple customer service channels such as calls, chat, and email

Tech-savvy with the ability to learn quickly across various systems

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Customer Service Guide • Baltimore, Maryland, United States

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