Senior Customer Success Manager (FinOps / AI Infrastructure)

Job Description

Job Description

About Mavvrik

Mavvrik helps organizations gain financial precision and governance across complex hybrid, multi-cloud, and AI-powered environments. Backed by $6.3 million in funding, we partner with enterprises navigating the rising costs of cloud and AI infrastructure, helping them understand and manage spend across LLMs, GPU fleets, and distributed compute environments.

Our platform supports FinOps teams, engineering leaders, and AI platform owners in aligning infrastructure usage with business outcomes — ensuring every decision is backed by data, and every dollar is accounted for.

Learn more : www.mavvrik.ai

The Role

This is not your typical SaaS CSM role. We're looking for a senior-level Customer Success Manager who understands the challenges of managing modern infrastructure — especially at the intersection of cloud cost governance and AI / ML workloads.

As a Sr. CSM at Mavvrik, you’ll work with some of our most strategic customers. You’ll help them drive clarity, control, and confidence around infrastructure spend — including managing LLM lifecycle costs, GPU resource governance, and hybrid cloud efficiency. You’ll also collaborate cross-functionally to shape how Mavvrik scales customer success as we grow.

This is a high-impact role ideal for someone who brings deep FinOps or infrastructure experience, thrives on customer engagement, and has a strategic, leadership-minded outlook.

What You’ll Do

Own the full customer lifecycle : onboarding, adoption, value delivery, expansion, and renewal.

Build and maintain trusted relationships with technical, financial, and executive stakeholders.

Guide customers on managing costs across hybrid infrastructure, cloud platforms (AWS, Azure, GCP), and AI workloads (LLMs, GPU clusters, model inference pipelines).

Lead customer business reviews focused on financial outcomes, operational maturity, and forward-looking strategy.

Help customers establish accountability between FinOps and AI / LLM teams.

Collaborate with Product, Engineering, and Sales to represent customer feedback and influence roadmap priorities.

Contribute to the development of Customer Success practices and playbooks and provide mentorship to peers as we grow the team.

What We’re Looking For

Applicants without experience supporting cloud infrastructure, FinOps, or AI / LLM technologies will not be considered.

7+ years of experience in Customer Success, Customer Success Leadership, Technical Account Management, or post-sales roles in SaaS, AI, cloud infrastructure, or FinOps.

Experience working with customers managing cloud platforms (AWS, Azure, GCP) and ideally on-prem or hybrid environments.

Understanding of FinOps principles, cloud cost governance, and budgeting / chargeback practices.

Familiarity with AI / LLM technologies and cost models, including an understanding of how training, inference, and GPU infrastructure decisions impact financial planning and cloud spend.

Experience mentoring team members or contributing to the development of customer success practices is a strong plus.

Executive presence and the ability to engage engineering, finance, and business leaders in strategic conversations.

Strong communication skills — able to simplify complex technical and financial concepts for diverse audiences.

Bonus : Certifications achieved from the FinOps Foundation, public cloud or AI / LLM providers.

Why Mavvrik?

Join a high-growth, venture-backed company shaping the future of FinOps + AI cost management.

Work directly with technical innovators solving one of today’s most urgent business challenges : understanding the true cost of AI.

Collaborate with a mission-driven, curious, and passionate team.

Competitive salary, equity, and benefits — with room to grow as we scale.

Preferred Location

Austin, TX preferred for in-person collaboration with peers and leadership

Remote candidates with strong backgrounds are welcome to apply

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