VTC Service Agent III (Video Teleconference) Job at NMR Consulting, Inc. in Virg

Position

VTC Service Agent 3

Location

Dahlgren, Va

Clearance

Secret Clearance

Position Summary

Provide technical operational support and direct VTC facilitation to MDA Executive Leadership. Operate audio / visual equipment and scheduling tools to include monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment.

Essential Duties and Responsibilities

• Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. (E.g. Cisco Jabber, CMS, VQ Conference Manager, and E-scheduler / EMS)
• Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
• As operational tempo permits, provide VTC and collaboration system facilitation to other users.
• Provide VTC and A / V operational support and facilitation.
• Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities.
• Troubleshoot and resolve collaboration and business application incidents.
• Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs.
• Implement and execute configuration management plans, processes, and procedures.
• Maintain collaboration systems and all associated VTC peripheral equipment, and future operations / control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and / or collaboration events.
• Maintain / utilize and procure manufacturer service and / or maintenance agreements.

Requirements

ADA Specifications

NMR Consulting is an Equal Opportunity Employer (EOE).M / F / D / V

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