Senior Principal Customer Success

A company is looking for a Senior Principal - Customer Success, Strategic Accounts.

Key Responsibilities

Build and maintain trusted relationships with C-suite and senior executives to position the company as a strategic partner

Lead the development and execution of Customer Success Plans (CSPs) aligned with customer business goals

Guide customers through complex implementation and transformation initiatives, ensuring successful outcomes

Required Qualifications

10+ years in Customer Success, account management, consulting, or enterprise transformation

Experience delivering solutions at the SVP / C-level for Fortune 500 / global enterprise customers

Demonstrated success in leading transformational initiatives that drive measurable customer outcomes

Experience with AI and digital transformation in enterprise environments

Strong understanding of Jira, Confluence, and Atlassian solution use cases