Apptad - Wireless Network Technician

Job Title : Wireless Network Technician

Location : Auburn Hills, Michigan (On-site )

JD

Position Overview :

We are seeking a Wireless Network Technician to manage, maintain, and optimize the wireless infrastructure across a large multi-floor office building. The technician will be responsible for ensuring strong, stable, and secure Wi-Fi connectivity to support mission-critical applications such as Microsoft Teams, VoIP, and high-bandwidth data services.

This role involves daily monitoring of wireless performance, troubleshooting end-user connectivity issues, performing system upgrades, and working closely with the IT Network Engineering team to maintain optimal wireless coverage and reliability.

Key Responsibilities :

• Monitor and maintain wireless network performance across all building floors and access points.
• Configure, troubleshoot, and optimize Cisco Wireless LAN Controllers (9800 series) and Cisco APs .
• Diagnose and resolve connectivity issues affecting end-users, including Microsoft Teams and VoIP call quality.
• Conduct regular RF surveys and spectrum analysis to identify interference and optimize coverage.
• Manage SSIDs, VLANs, and security policies for internal and guest Wi-Fi networks.
• Maintain accurate documentation of network topology, device inventory, and change logs.
• Collaborate with IT teams to implement firmware upgrades, patches, and capacity improvements.
• Assist with new access point installations, cabling, and switch configurations as needed.
• Respond to service tickets promptly and provide technical support to users.
• Ensure compliance with security protocols, including WPA2 / WPA3, 802.1X authentication, and NAC policies.

Required Qualifications :

Preferred Certifications :

Physical Requirements :