Service Advisor

Groove ToyotaEnglewood, CO, US

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Job Description

Description :

A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you’ll be responsible for ensuring every customer has a positive, lasting experience.

Who we are :

You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
You are professional, career-minded, with character, skill, and drive
You have a minimum of 2 years in automotive service
You value continual training & professional development
You have a proven ability to set and achieve targeted goals
You consistently meet or exceed productivity and service standards
You possess exceptional communication, organization, and follow-up skills
You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
You have keen technical skills and thrive on learning

Essential Job Functions :

Provide every customer with an estimate of repair costs, including parts and labor or identification of warranty coverage, after completing a complete vehicle assessment.

Provide customers authorization in a timely fashion for additional repairs that may be needed before the repairs are attempted.

Establish a realistic and specific time promise (including customers waiting) for each customer.

Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability.

Requirements :

Must be at least 18 years of age

A Valid Driver’s License and favorable Motor Vehicle Record

Ability to pass a pre-employment background check and drug screen for illegal substances

Authorized to work in the United States

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Service Advisor • Englewood, CO, US