Salon Manager

Salon Manager

At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a salon manager, you will coach and motivate your team to become the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!

Primary Responsibilities

• Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience
• Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution
• Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition
• Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools
• Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness
• Creates opportunities for learning that drive associate success throughout their career
• Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally
• Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun
• Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity referral rebooking return rate and client acquisition standards
• Delivers Salary Cost objectives to achieve profit plan
• Merchandising Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery
• Handles or directs salon team to address product related issues that have biggest impact to the client
• Manages backbar expenses to plan Performance Standards / Programs
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance
• Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues
• If required per state law, exempt managers must maintain a current cosmetology license

Core Competencies

Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays