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Director, Team Member Training

Director, Team Member Training

Yum BrandsPlano, TX, US
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Director Of Kfc Training

The Director of KFC Training leads the global strategy for restaurant training and capability building across KFC. This role is responsible for shaping a consistent, high-impact training and capability framework that aligns with the brand's purpose, values, and business goals across all regions.

Global Training Strategy

  • Own and evolve the global restaurant training strategy for a variety of roles, including team members, shift leaders, restaurant managers, area coaches, and franchise operations leaders.
  • Define global standards for training content, delivery methods, and execution in partnership with Yum!, sister Brands, and franchise leaders.
  • Lead the development of scalable, role-based learning journeys for key restaurant and business roles.

Program Design & Content Evolution

  • Oversee the creation of high-impact training programs tailored to the restaurant environment, such as onboarding, product training, service skills, and leadership readiness.
  • Modernize training through the use of digital tools, mobile-first platforms, microlearning, simulations, AI, and in-store coaching models.
  • Benchmark programs against sister brands and QSRs and adopt ideas, tools, and resources to ensure world-class learning experiences.

    • Employee Voice & Insights

  • Partner with L&D COE to execute annual employee engagement surveys
  • Partner with Ops to translate insights into actionable strategies that improve the TM experience and drive business outcomes.

    • Operational Integration & Franchise Enablement

  • Partner with Global Operations and Market Support teams to ensure training prepares the system for brand initiatives, and operations priorities.
  • Support system-wide initiatives with training solutions, including talent pipeline readiness, new market openings, and reimage / rebuild projects.
  • Work closely with global market teams to localize and implement training while protecting global standards.

    • Stakeholder Engagement

  • Act as a strategic thought partner in training and development to senior leaders across functions and geographies.
  • Lead management efforts related to TM experience and capability initiatives.
  • Represent the voice of the employee in global forums and decision-making bodies.

    • Org Development COE Partnership

  • Act as a brand liaison with L&D COE on Global Mentorship programs
  • Act as brand liaison with L&D COE on Functional Competency Frameworks

    • What You Bring to the Table

    Required :

  • Bachelor's degree in HR, Organizational Development, or Training
  • 10+ years of progressive HR or Learning experience, including global scope.
  • Proven track record in designing and implementing employee experience and learning strategies.

    • Preferred :

  • Master's degree or MBA.
  • Experience in QSR, retail, or hospitality industries.
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    Team Member • Plano, TX, US