Part Time IT Support Specialist

Overview

SkyePoint Decisions, Inc. is seeking a Part-Time IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role is ideal for someone who enjoys troubleshooting, has strong communication skills, and can work independently. Availability : 16 hours per week with regular on-site presence in Dulles, VA on Mondays and Tuesdays; flexibility to adjust schedule for special projects or time-sensitive tasks.

Responsibilities

• New Device Setup : Configure and deploy laptops and other hardware for new hires and replacements.
• New Hire IT Orientation : Provide onboarding support, including walkthroughs of systems, tools, and IT policies.
• Asset Management : Track and manage IT inventory, including laptops, peripherals, and other technology assets.
• Lifecycle Management : Monitor and maintain the hardware refresh schedule to ensure timely upgrades and replacements.
• System Maintenance : Keep spare and unassigned machines up to date with patches, security updates, and software configurations.
• Workstation Setup : Prepare workspaces for new hires at the corporate office, ensuring all equipment is functional and properly connected.
• Remote Support Logistics : Coordinate shipping and setup of laptops for remote employees, including pre-configuration and tracking.
• Deskside Support : Provide in-person troubleshooting and technical assistance on Mondays and Tuesdays while the team is in-office.
• Conference Room Support : Set up and maintain equipment for meetings, including cameras, remotes, and connectivity to MS Teams.
• Technology Readiness : Ensure all meeting room technology is operational—batteries in remotes, functional cameras, and stable network connections.
• Equipment Decommissioning : Perform DoD-certified data wipes on decommissioned laptop hard drives; prepare retired equipment for disposal in accordance with company and environmental standards.
• Network Infrastructure Maintenance : Monitor and maintain the corporate mesh Wi-Fi system; support and maintain the corporate firewall, including updates and configuration changes.

Required Qualifications

Preferred Qualifications

What We Can Offer You

Compensation

Salary Range TBD. The salary range is a general guideline and can be influenced by location, schedule, education, experience, and other factors. This position may be eligible for incentive compensation.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holidays, and various insurance options.

SkyePoint Decisions is an established ISO 9001 : 2015 and ISO / IEC 27001 : 2013 certified small business with CMMI Level 3 for Services and Development. We value excellence, collaboration, and work-life balance. Please be aware of recruiting scams; for more information, see the Careers page. Skyepoint Decisions is a participating E-Verify Employer. U.S. Citizenship is required for most positions. Equal Opportunity Employer / Veterans / Disabled.

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