Field Case Manager

Job Description

Job Description

Job Title : Field Case Manager (Registered Nurse)

Location : Kalamazoo, MI or Grand Rapids, MI

Schedule : Monday - Friday, 9 : 00 AM - 5 : 00 PM

About the Role

We're seeking an experienced Field Case Manager (RN) to join our team and provide hands-on case management and medical coordination services for clients recovering from auto or work-related injuries. This role combines clinical expertise, compassionate client support, and strong organizational skills to ensure each client receives comprehensive, timely, and effective care.

Travel is required within the local service area for client visits and care coordination meetings.

Key Responsibilities

Case Intake & Case Management

Attend client appointments and meetings within the assigned service area.

Receive and process referrals from insurance companies, physicians, or direct clients.

Create and maintain accurate, organized digital and physical case files.

Ensure all documentation meets compliance and reporting standards.

Medical Coordination & Client Support

Assess the medical, emotional, and rehabilitation needs of auto injury clients.

Coordinate treatment plans, including physical therapy, diagnostic tests, and specialist consultations.

Act as a liaison among clients, providers, and insurers to ensure clear communication and continuity of care.

Monitor treatment progress, medication, and therapy adherence.

Arrange medical supplies, home modifications, and rehabilitation equipment as needed.

Educate clients and families about recovery processes and treatment options.

Reporting & Documentation

Prepare detailed case progress reports for insurers or clients.

Maintain documentation for billing, compliance, and reporting.

Use case management software to track client status and follow-up tasks.

Collaboration & Compliance

Work closely with insurance adjusters and healthcare professionals to coordinate care and claim documentation.

Ensure adherence to workers' compensation regulations and internal policies.

Support billing and claims review processes.

Qualifications

Active Registered Nurse (RN) License - required.

3-5 years of case management experience in medical, rehabilitation, or insurance settings.

Strong clinical background with the ability to assess and coordinate complex care needs.

Excellent communication, organizational, and documentation skills.

Must be comfortable with fieldwork and regular travel within the service area.

Proficiency with case management or EMR software preferred.

Schedule & Compensation

Full-time, Monday-Friday, 9 : 00 AM-5 : 00 PM

Competitive compensation based on experience.

Mileage reimbursement and company benefits available.

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?