Content Strategist Job at MetaPhase Consulting in Washington

Overview MetaPhase seeks a Content Strategist to support a federal digital transformation program by developing inclusive, accessible, and user-centered content strategies. You’ll be at the intersection of customer experience, human-centered design, and digital delivery—helping government clients communicate clearly and consistently across digital services.

This role is ideal for someone who thrives in collaborative, agile environments and has a passion for plain language, content governance, and helping users achieve their goals through thoughtful content design.

What You Will Be Doing Plan and implement content strategies that align with user needs, client missions, and program goals

Conduct content audits and gap analyses to evaluate content effectiveness across websites, platforms, and channels

Define and manage editorial calendars, workflows, and content governance models

Write and edit digital content in plain language, ensuring alignment with federal accessibility (508 / WCAG) and usability standards

Collaborate with UX designers, developers, and product owners to translate content needs into digital interfaces

Facilitate stakeholder interviews, usability testing, and workshops to refine content direction

Develop voice and tone guidelines and support client teams in content adoption and governance

Analyze and report on content performance using tools like Google Analytics, SiteImprove, or similar

What We Need From You (Required) 3+ years of experience in content strategy, UX writing, web publishing, or digital communications

Experience working in agile or iterative delivery environments

Strong writing, editing, and information architecture skills with a focus on usability and accessibility

Familiarity with U.S. Web Design System (USWDS), Section 508, and plain language guidelines

Ability to manage content lifecycles—from planning and creation to approval and publishing

Excellent collaboration and communication skills across technical and non-technical stakeholders

U.S. Citizenship required (NO EXCEPTIONS)

Ability to obtain a Public Trust clearance

Bonus Points (Desired) Experience working with federal agencies or government programs

Familiarity with content design tools such as Figma, Mural, or InVision

Knowledge of content management systems (e.g., Drupal, WordPress) and web publishing workflows

Background in human-centered design, UX research, or strategic communications

Certifications in content strategy, UX writing, or accessibility (e.g., IAAP CPACC, Nielsen Norman Group)

Work Setup & Travel Hybrid - Based in Washington, DC. Occasional travel may be required.

Clearance & Education Must be able to obtain Public Trust

Bachelor’s degree in Information Systems, IT Management, or related field

Benefits & Perks At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, and comprehensive health coverage (medical, dental, vision, life, and disability). We also offer a 401(k) with company match, FSA / HSA options, commuter benefits, and much more.

About MetaPhase MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team :

Best Places to Work Washington Post – 2022, 2023

Washington's Business Journal’s Best Places to Work – 2021, 2022

Virginia Businesses Best Place to Work – 2021, 2022, 2023

Northern Virginia Technology Council Top 100 Technology Firms – 2020

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.

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