AV SERVICE TECHNICIAN

Job Description

Job Description

COMPANY SUMMARY

At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful engineering and construction projects, and harness the power of AI and robotics to stay ahead in today's dynamic business landscape.

Impyrian knows the most important factor in our success is the excellence of our personnel, if we take care of our people, our people take care of our clients. This philosophy helps ensure a work-life balance, competitive compensation and benefits, and opportunities for professional growth.

POSITION SUMMARY

The AV Service Technician will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. You may be on point for all types of pre-and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.

Impyrian looks for core competencies and characteristics of both self-starters balanced with being a team player. You work with integrity with limited direction and supervision and have excellent planning, time management, and communication skills. You are comfortable with proactive communication and providing answers and status updates to the customers' questions before they ask. You are solutions-oriented and have the technical expertise to troubleshoot and diagnose issues and provide recommended solutions and alternatives that meet the customers' needs.

POSITION ATTRIBUTES

• Technical and customer service oriented with knowledge of electronics.
• Strong verbal and written communication skills.
• Capable of frequent interaction with team members, customers, and vendors.
• Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment.
• Ability to problem-solve complex installation issues and present solutions for approval.
• Self-starter who takes initiative and requires minimal supervision.

POSITION RESPONSIBILITIES

POSITION REQUIREMENTS

PREFERRED ATTRIBUTES

PHYSICAL REQUIREMENTS

The compensation range listed for this position is provided in accordance with applicable pay transparency laws and reflects the employer’s good faith estimate of what we expect to pay for the role at the time of posting. This range does not represent a specific offer and should not be interpreted as a guarantee of compensation.

Actual salary offers may fall outside of the posted range and will depend on a variety of factors, including but not limited to :

Impyrian is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. Individuals able to obtain and maintain U.S. government security clearances may be required for certain positions.