Server

Join Our Team at The Victoria!

We are seeking passionate and hospitality-driven individuals to join our team in an elevated, Upscale environment. We are currently hiring for a variety of Front of House (FOH)  and Back of house (BOH) positions. This is a great opportunity to join a dynamic team dedicated to creating memorable guest experiences.

Position Summary

The Server is responsible for providing an exceptional dining experience by assisting guests with food and beverage selections, accurately ringing in and monitoring orders, serving drinks and dishes, and maintaining the dining ambiance and overall cleanliness and presentation of the space. The Server has a significant impact on guest satisfaction and must focus on connecting with guests and enhancing their experience through a combination of engaging personality and effective suggestive sales tactics.

About You :

Guest-Focused Professional : You are passionate about delivering outstanding hospitality and creating memorable dining experiences for every guest.

Knowledgeable & Resourceful : You possess strong knowledge of food and beverage menus, including allergens, and can confidently answer guest questions and make informed recommendations.

Efficient & Detail-Oriented : You are highly organized, manage multiple tasks effectively in a fast-paced environment, and pay close attention to the details of service and presentation.

Effective Communicator : You communicate clearly and politely with guests, colleagues, and management, ensuring accurate order taking and smooth service flow.

Proactive & Problem-Solver : You anticipate guest needs, resolve issues efficiently, and maintain composure and professionalism under pressure.

What You'll Do :

I. Guest Relations & Service Excellence

Prepare the dining room and lobby bar areas for service by setting up tables, chairs, and service stations to established standards.

Welcome and acknowledge all guests upon entering the restaurant, and when needed, escort guests to their table and assist them with seating.

Interact with guests in a friendly, positive manner, making them feel welcome and assisting them with finding the restroom.

Greet guests promptly and take initial water and beverage orders immediately.

Handle guests' special dietary needs, allergies, or special requests with utmost sensitivity, following company policies.

Maintain expert knowledge of all menu offerings, including ingredients and allergens.

Help guests in making selections from food and beverage menus, suggest courses and pairings, and answer all food preparation questions.

Ring in all orders accurately through the POS system.

Check identification of all customers appearing under 30 to verify legal drinking age prior to serving them.

Deliver food and beverages accurately to guest's tables in a timely manner, ensuring presentation standards are met.

Communicate effectively with the kitchen to manage timing of food and relay any guest feedback.

Deal with guest complaints by finding a way to say yes; involve the manager on duty (MOD) as needed.

Process guest payments in a timely and accurate manner.

Process financials on a shift-by-shift basis, including submitting accurate cash sales.

Accurately report cash tips and contribute to the tip pool as applicable; record tip information on sheet or as directed by the management team.

II. Operational Support & Compliance

Prepare for service by setting your service station and ensuring water pitchers are filled.

Complete opening and closing side work checklist daily for scheduled shifts.

Maintain cleanliness of the dining room and lobby bar areas throughout the shift by actively participating in sweeping, cleaning windows and doors, etc.

Update knowledge and skills by participating in staff training opportunities.

Maintain sanitation to Department of Health standards; keep the work area clean and organized.

Inform MOD immediately of any DOH or OSHA / workplace safety violations.

Comply with company's policies and procedures, as well as city, state, and federal laws.

Adhere to all HR policies and guidelines.

Knowledgeable in all restaurant operations.

Required Knowledge / Skills / Abilities :

At least 1-2 years of experience as a server, preferably at a fine dining establishment.

Exceptional interpersonal skills and a strong focus on hospitality.

Multi-tasking abilities.

Ability to remain calm and professional in a fast-paced work environment.

Strong communication and teamwork skills.

Essential Functions :

Able to comprehend and follow written and verbal directions.

Able to understand basic math.

Able to work independently or as part of a team.

Able to lift at least 30 pounds on a regular basis.

Able to bend, stoop, stand, and perform extensive walking for 8-10 hours a day.

Able to manage going up and down stairs multiple times per day.

Adaptable in a fast-paced and challenging work environment.

Organized approach to projects.

Able to take and give direction.

Able to approach their work with a sense of ownership and work with a sense of urgency.

Able to work nights, weekends, holidays, and a variable schedule per the needs of the business.

Able to perform essential job functions under pressure while maintaining professionalism when working under stress.

Maintain polished personal presentation; grooming meets company standards as outlined by the Employee Handbook.

Strict adherence to posted schedule while clocking in and out properly.

Communicate information effectively and efficiently.

Maintain general knowledge of the restaurant; location, transportation methods, management team, etc.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.