Caregiver Experience & Training Lead - Remote

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.Sharecare.com.

Job Summary

The Caregiver Experience & Training Lead is responsible for enhancing the caregiver experience through targeted engagement, continuous improvement initiatives, and performance tracking. This role focuses on gathering caregiver feedback, innovating training methods, and reporting key metrics to leadership to ensure high-quality service and caregiver satisfaction. The role also drives caregiver connection and retention through creative engagement strategies, incentives, and collaboration with recruiting and training teams.

Essential Duties and Responsibilities

• Feedback & Engagement Programs

Implement surveys, focus groups, roundtables, and in-app engagement tools to gather caregiver insights and improve satisfaction. Develop and distribute newsletters to keep caregivers informed and connected.

Regularly review and update training methods, incorporating best practices, new technology, and evolving client needs. Track training completion and effectiveness to ensure ongoing caregiver development and compliance.

Monitor caregiver performance, retention, and satisfaction metrics. Report trends and actionable insights to leadership to inform strategic decisions.

Design and manage incentive programs, including swag distribution, milestone rewards, and recognition campaigns to boost morale and retention.

Plan and execute caregiver appreciation events, community activations, and other local engagement opportunities to foster connection and loyalty.

Partner with recruiting teams to align engagement efforts with hiring strategies, ensuring a seamless experience from recruitment through onboarding and beyond.

Qualifications

Key Competencies

Able to build rapport and trust with caregivers at all levels.

Skilled at coordinating multiple training and improvement initiatives concurrently.

Understanding the unique challenges caregivers face, ensuring supportive communication.

Adept at resolving escalations efficiently while maintaining positive relationships.

Works seamlessly with Recruiting, HR, and Operations to align training with organizational goals.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

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