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Constituent Services Representative

Constituent Services Representative

Government JobsBaton Rouge, LA, US
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Constituent Services Representative

The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for a Constituent Services Representative in the Administrative Services Division. Salary offered will be commensurate with the qualifications and experience of the candidate selected.

The position will be domiciled in Baton Rouge, Louisiana, East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check, drug testing, and reference verifications. To Apply : Click on the "Apply" link above and complete an electronic application which may be used for this vacancy as well as future job opportunities. Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings :

  • Application Received - Your application has been submitted successfully.
  • Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.
  • Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.
  • Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.
  • Position Filled - Someone has been selected for the position.
  • Position Canceled - The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application; however, all relevant education and experience must be included at the time you apply. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795.

For further information about this vacancy, please contact :

Shea Malbreaugh HR Specialist malbreaughs@ag.louisiana.gov

The Department of Justice is an Equal Opportunity Employer. Louisiana is a State as a Model (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Minimum Qualifications

MINIMUM QUALIFICATIONS :

  • Must possess a valid driver's license;
  • High school diploma;
  • Two years of experience in which clerical work was a major duty.

    • PREFERRED QUALIFICATIONS :

  • Experience as a legal secretary; and / or,
  • Bachelor's degree, college training, and / or technical school degree / credits.

    • Job Specification

    The duties of the Constituent Services Representative shall include, but are not limited to the following :

  • Act as the liaison between constituents and the office by facilitating telephone calls, e-mails, walk-in visits, correspondence, and / or referrals from other agencies and political officials;
  • Ensure office operations for customer service runs smoothly on a day-to-day basis while providing professional representation for the entire LADOJ;
  • Address constituent concerns through the proper LADOJ channels, provide necessary follow up with constituents, and communicate final resolution to constituent as appropriate;
  • Follow office protocol with respect to addressing constituent concerns in a timely and efficient manner;
  • Enter constituent service requests for information and / or service and resolutions into the data system for recording and tracking purposes;
  • Prepare weekly constituent services reports for Executive, Administrative, and Civil Divisions;
  • Participate in a regular outreach staff conference call;
  • Participate in trainings as needed;
  • Assist with training for new constituent services representatives as needed;
  • Maintain a good working relationship with Attorney General and staff;
  • Meet attendance requirements as established by the office;
  • Accept performance-based criticism and directions;
  • Work well under pressure and handles stress;
  • Perform other duties as assigned.

    • Job Duties and Other Information

    The position of Constituent Services Representative may consist of, but are not limited to, the following duties :

  • Professionally answer LADOJ telephone systems and greet incoming visitors;
  • Forward phone calls to Division and / or takes messages appropriately;
  • Prepare, proofread, and edit correspondence, reports, and other materials;
  • Maintain section calendars, as well as make appointments and arrange meeting rooms;
  • Other duties as may be assigned.
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