IT SERV TECH - III

Overview

Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. The property aims to deliver the rock star treatment to guests and a great work environment for employees.

Seminole Brighton Bay Hotel & Casino is part of the Seminole Gaming family, which includes multiple properties and a portfolio of entertainment, dining and hospitality offerings.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs networking, computer systems / peripherals, telecom and cellular devices.
• Documents, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Utilizes experience and judgment to plan and accomplish goals with limited supervision.
• Leads projects, provides training / support to Service Tech I / II, and oversees the Service Desk, including tier 3 support.
• Maintains existing IT standards and best practices.
• Analyzes data to identify trends requiring modifications to IT standards and best practices.
• Assists systems / networking team and provides tier 3 support for complex technical issues.
• Delivers training, support and mentoring to IT Service Tech I & II.
• Administers Service Desk work orders for quality assurance and leads projects to successful completion.
• Provides exemplary guest service to internal and external guests.
• Responds to inquiries from Casino systems users regarding hardware, peripherals and software.
• Determines the true nature and scope of an issue using established troubleshooting procedures.
• Collaborates with IT team members to ensure efficient operation of Seminole Gaming technology.
• Follows established Work Flow processes for Service Desk, task assignments and escalations.
• Completes assignments within established SLAs and project deadlines.
• Communicates system issues and incidents to impacted parties as instructed by task leads / department head.
• Performs and documents duties according to SOPs; adheres to departmental, property and organizational policies.
• Must be available to work different shifts including nights, weekends and holidays.
• Other duties as assigned.

Qualifications

Essential Duties and Responsibilities

Work Environment

Closing

The Tribal Council gives preference in all employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations prior to an offer being extended. Background checks may include, but are not limited to : credit check, criminal background check, and drug screen.

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

Disclaimer : Management reserves the right to revise the current job or require other tasks to be performed as circumstances change.

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