Passenger Service Manager

Passenger Service Manager

We have an amazing opportunity to join our fantastic Menzies Aviation team as a Passenger Service Manager to support the operations in Fort Lauderdale, FL. We are looking for someone who has a proven track record in Airport Passenger Services Management. If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

Key responsibilities include assisting the Passenger Service team to deliver excellent and safer performance in the Passenger service functions at a high-volume international airport. You'll put our people, our customers and their customers, at the heart of everything you do.

What is in it for you? Firstly, you will be working for the worlds largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field. In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.

Primary duties and responsibilities include : preparing commercial billing data as required for management reports, preparing customer airline reports, building strong relationships with all customer airlines and delivering a customer focused operation, planning resource allocation in each business unit, working closely with employees and providing on the job training and coaching, ensuring adherence to all regulatory requirements, and ensuring safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements.

Must meet the following minimum requirements : previous management experience and a demonstrable track record of passenger services success, excellent communication skills, ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers, 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures, organizing and planning skills, ability to lift at least 70 pounds on a continuous basis, must pass a ten-year background check as required by US Customs, must pass a pre-employment drug test, and must have a current drivers license with no violations over the past 5 years.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.