Client Service Specialist

Client Service Specialist

Job Locations

US-IN-Indianapolis | US-IN-Evansville | US-IL-Chicago

Category / Function

Trust / Wealth Management

Position Type

Regular Full-Time

Requisition ID

2025-18282

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Position Summary

The Client Service Specialist provides administrative and operational support to Wealth Advisors and Trust Officers. This role ensures a high standard of client service by managing daily tasks including account maintenance, transaction processing, and coordination of client needs across wealth management, trust, and private banking. Client Service Specialist are expected to follow through on all responsibilities to completion, ensuring accuracy, timeliness, and adherence to regulatory standards.

Responsibilities

Client Service & Administrator Support

Serve as the primary support resource to Wealth Advisors and Trust Officers.

• Respond to client inquiries and service requests, ensuring accurate and timely follow-up to completion.
• Prepare and submit forms for client-initiated requests, including address changes, research, and online enrollment requests.
• Track and follow through on all client service items until fully resolved.

New Account Opening

Funds Transfer & Money Movement

Client Reporting & Maintenance

Ongoing Account Servicing

Compliance & Risk Awareness

Cross-Functional Collaboration

Qualifications

Qualifications & Skills

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)